Vendekin is disrupting the vending machine ecosystem. They’re introducing cashless payments, product upselling, operator efficiency, and brand engagement. Ignite engaged with Vendekin to apply design thinking and craft a delightful user experience for the modern, consumer-facing vending app.
Our charter was to make the app fun, intuitive, and highly efficient thereby allowing people on-the-go to quickly and predictably complete their vending transactions. Our design focused on addressing three main areas of user confusion.
- Connect the app to a particular machine within seconds or sooner.
- Make the selection process clear and fun.
- Design around the confusion when dispensing beverages and multiple packaged goods.